Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers

Donated Books

Spremljeno u:

Bibliografski detalji
Glavni autor:	Spector Robert
Format:	Knjiga
Jezik:	engleski
Izdano:	USA Perseus Publishing 2002
Teme:	Customer services
Oznake:	Dodaj oznaku Bez oznaka, Budi prvi tko označuje ovaj zapis!

Slični predmeti

Tough Customers : Customer Service Rep's Survival Guide Series
od: Dee David
Izdano: (1994)

Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer
od: Sewell, Carl
Izdano: (2002)

Managing Knock Your Socks off Service
od: Bella Chip R.
Izdano: (2007)

Sewell, Carl
od: SEW
Izdano: (2002)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
od: COOK SARAH
Izdano: (2010)

CLICKS, BRICKS AND BRANDS
od: LINDSTROM MARTIN
Izdano: (2001)

RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE
od: BLANCHARD KEN
Izdano: (2007)

Customers for Life : how to turn that one-time buyer into a lifetime customer
od: Sewell Carl
Izdano: (1990)

Do You Want To Keep Your Customers Forever
od: Pine BJ II
Izdano: (2009)

Do You Want to Keep Your Customers Forever?
od: Pine B Joseph
Izdano: (2009)

Custome Driven service management
od: Bhalachandran S
Izdano: (2007)

Customer - Driven Services Management .
od: Balachandram, S.
Izdano: (2004)

Managing Knock Your Socks off Service
od: Bell, Chip R
Izdano: (2007)

Customer Loyalty
od: Rai, Alok Kumar
Izdano: (2014)

Creating customer delight:Customer service & relationship management
od: Prakash,Anand
Izdano: (2016)

The Cult of the Customer
od: Hyken, Shep
Izdano: (2009)

CUSTOMER SERVICE TRAINING
od: KAMIN MAXINE
Izdano: (2006)

TOTAL ACCESS: GIVING CUSTOMERS WHAT THEY WANT IN AN ANYTIME, ANYWHERE WORLD
od: MCKENNA REGIS
Izdano: (2002)

Service Marketing
od: Lovelock, Christopher
Izdano: (2011)

Services Marketing
od: Zeithaml, Valarie A.
Izdano: (2013)

Successful Service Operations Management
od: Metters, Richard (Et.al)
Izdano: (2006)

Service Management and Marketing
od: Gronroos, Christian
Izdano: (2007)

Customer Relationship Management
od: Buttle, Francis
Izdano: (2004)

Customer Relationship Management
od: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Izdano: (2007)

Service Marketing: Integrating Customer Focus Across the Firm
od: Zeirhaml, Valarie A.
Izdano: (2019)

Customer Relationship Management
od: Srivastava, Mallika
Izdano: (2016)

Every idea is a good idea:be creative anytime, anywhere
od: Sturges, Tom
Izdano: (2014)

Uplifting Service
od: Kaufman, Ron
Izdano: (2012)

Customer Science: Behavioral insights for creating breakthrough customer experiences
od: Chernev, Alexander
Izdano: (2022)

Services Marketing
od: Zeithaml, Valarie A
Izdano: (2006)

Services Marketing
od: Rao, K. Ram Mohan
Izdano: (2011)

HandBook of Services Marketing and Management
od: Swartz, Teresa A
Izdano: (2000)

Customer Mania! : it's never too late to build a customer-focused company
od: Blanchard Ken
Izdano: (2004)

Services Marketing: Integrating Customer Focus Across the Firm
od: Zeithaml, Valarie A.
Izdano: (2012)

The professional service firm 50
od: Peters, Tom
Izdano: (1999)

Service Marketing: Integrating Customer Focus Across the Firm
od: Zeirhaml, Valarie A.
Izdano: (2016)

Service Marketing: Integrating Customer Focus Across the Firm
od: Zeirhaml, Valarie A.
Izdano: (2019)

Services Marketing
od: Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan
Izdano: (2013)

Meeting Customer Needs
od: Smith, Ian
Izdano: (2003)

Essentials of Services Marketing
od: Wirtz, Jochen
Izdano: (2023)