Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers

Donated Books

-д хадгалсан:

Номзүйн дэлгэрэнгүй
Үндсэн зохиолч:	Spector Robert
Формат:	Ном
Хэл сонгох:	англи
Хэвлэсэн:	USA Perseus Publishing 2002
Нөхцлүүд:	Customer services
Шошгууд:	Шошго нэмэх Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!

Ижил төстэй зүйлс

Tough Customers : Customer Service Rep's Survival Guide Series
-н: Dee David
Хэвлэсэн: (1994)

Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer
-н: Sewell, Carl
Хэвлэсэн: (2002)

Managing Knock Your Socks off Service
-н: Bella Chip R.
Хэвлэсэн: (2007)

Sewell, Carl
-н: SEW
Хэвлэсэн: (2002)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
-н: COOK SARAH
Хэвлэсэн: (2010)

CLICKS, BRICKS AND BRANDS
-н: LINDSTROM MARTIN
Хэвлэсэн: (2001)

RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE
-н: BLANCHARD KEN
Хэвлэсэн: (2007)

Customers for Life : how to turn that one-time buyer into a lifetime customer
-н: Sewell Carl
Хэвлэсэн: (1990)

Do You Want To Keep Your Customers Forever
-н: Pine BJ II
Хэвлэсэн: (2009)

Do You Want to Keep Your Customers Forever?
-н: Pine B Joseph
Хэвлэсэн: (2009)

Custome Driven service management
-н: Bhalachandran S
Хэвлэсэн: (2007)

Customer - Driven Services Management .
-н: Balachandram, S.
Хэвлэсэн: (2004)

Managing Knock Your Socks off Service
-н: Bell, Chip R
Хэвлэсэн: (2007)

Customer Loyalty
-н: Rai, Alok Kumar
Хэвлэсэн: (2014)

Creating customer delight:Customer service & relationship management
-н: Prakash,Anand
Хэвлэсэн: (2016)

The Cult of the Customer
-н: Hyken, Shep
Хэвлэсэн: (2009)

CUSTOMER SERVICE TRAINING
-н: KAMIN MAXINE
Хэвлэсэн: (2006)

TOTAL ACCESS: GIVING CUSTOMERS WHAT THEY WANT IN AN ANYTIME, ANYWHERE WORLD
-н: MCKENNA REGIS
Хэвлэсэн: (2002)

Service Marketing
-н: Lovelock, Christopher
Хэвлэсэн: (2011)

Services Marketing
-н: Zeithaml, Valarie A.
Хэвлэсэн: (2013)

Successful Service Operations Management
-н: Metters, Richard (Et.al)
Хэвлэсэн: (2006)

Service Management and Marketing
-н: Gronroos, Christian
Хэвлэсэн: (2007)

Customer Relationship Management
-н: Buttle, Francis
Хэвлэсэн: (2004)

Customer Relationship Management
-н: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Хэвлэсэн: (2007)

Service Marketing: Integrating Customer Focus Across the Firm
-н: Zeirhaml, Valarie A.
Хэвлэсэн: (2019)

Customer Relationship Management
-н: Srivastava, Mallika
Хэвлэсэн: (2016)

Every idea is a good idea:be creative anytime, anywhere
-н: Sturges, Tom
Хэвлэсэн: (2014)

Uplifting Service
-н: Kaufman, Ron
Хэвлэсэн: (2012)

Customer Science: Behavioral insights for creating breakthrough customer experiences
-н: Chernev, Alexander
Хэвлэсэн: (2022)

Services Marketing
-н: Zeithaml, Valarie A
Хэвлэсэн: (2006)

Services Marketing
-н: Rao, K. Ram Mohan
Хэвлэсэн: (2011)

HandBook of Services Marketing and Management
-н: Swartz, Teresa A
Хэвлэсэн: (2000)

Customer Mania! : it's never too late to build a customer-focused company
-н: Blanchard Ken
Хэвлэсэн: (2004)

Services Marketing: Integrating Customer Focus Across the Firm
-н: Zeithaml, Valarie A.
Хэвлэсэн: (2012)

The professional service firm 50
-н: Peters, Tom
Хэвлэсэн: (1999)

Service Marketing: Integrating Customer Focus Across the Firm
-н: Zeirhaml, Valarie A.
Хэвлэсэн: (2016)

Service Marketing: Integrating Customer Focus Across the Firm
-н: Zeirhaml, Valarie A.
Хэвлэсэн: (2019)

Services Marketing
-н: Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan
Хэвлэсэн: (2013)

Meeting Customer Needs
-н: Smith, Ian
Хэвлэсэн: (2003)

Essentials of Services Marketing
-н: Wirtz, Jochen
Хэвлэсэн: (2023)