Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers

Donated Books

Furkejuvvon:

Bibliográfalaš dieđut
Váldodahkki:	Spector Robert
Materiálatiipa:	Girji
Giella:	eaŋgalasgiella
Almmustuhtton:	USA Perseus Publishing 2002
Fáttát:	Customer services
Fáddágilkorat:	Lasit fáddágilkoriid Eai fáddágilkorat, Lasit vuosttaš fáddágilkora!

Geahča maid

Tough Customers : Customer Service Rep's Survival Guide Series
Dahkki: Dee David
Almmustuhtton: (1994)

Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer
Dahkki: Sewell, Carl
Almmustuhtton: (2002)

Managing Knock Your Socks off Service
Dahkki: Bella Chip R.
Almmustuhtton: (2007)

Sewell, Carl
Dahkki: SEW
Almmustuhtton: (2002)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
Dahkki: COOK SARAH
Almmustuhtton: (2010)

CLICKS, BRICKS AND BRANDS
Dahkki: LINDSTROM MARTIN
Almmustuhtton: (2001)

RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE
Dahkki: BLANCHARD KEN
Almmustuhtton: (2007)

Customers for Life : how to turn that one-time buyer into a lifetime customer
Dahkki: Sewell Carl
Almmustuhtton: (1990)

Do You Want To Keep Your Customers Forever
Dahkki: Pine BJ II
Almmustuhtton: (2009)

Do You Want to Keep Your Customers Forever?
Dahkki: Pine B Joseph
Almmustuhtton: (2009)

Custome Driven service management
Dahkki: Bhalachandran S
Almmustuhtton: (2007)

Customer - Driven Services Management .
Dahkki: Balachandram, S.
Almmustuhtton: (2004)

Managing Knock Your Socks off Service
Dahkki: Bell, Chip R
Almmustuhtton: (2007)

Customer Loyalty
Dahkki: Rai, Alok Kumar
Almmustuhtton: (2014)

Creating customer delight:Customer service & relationship management
Dahkki: Prakash,Anand
Almmustuhtton: (2016)

The Cult of the Customer
Dahkki: Hyken, Shep
Almmustuhtton: (2009)

CUSTOMER SERVICE TRAINING
Dahkki: KAMIN MAXINE
Almmustuhtton: (2006)

TOTAL ACCESS: GIVING CUSTOMERS WHAT THEY WANT IN AN ANYTIME, ANYWHERE WORLD
Dahkki: MCKENNA REGIS
Almmustuhtton: (2002)

Service Marketing
Dahkki: Lovelock, Christopher
Almmustuhtton: (2011)

Services Marketing
Dahkki: Zeithaml, Valarie A.
Almmustuhtton: (2013)

Successful Service Operations Management
Dahkki: Metters, Richard (Et.al)
Almmustuhtton: (2006)

Service Management and Marketing
Dahkki: Gronroos, Christian
Almmustuhtton: (2007)

Customer Relationship Management
Dahkki: Buttle, Francis
Almmustuhtton: (2004)

Customer Relationship Management
Dahkki: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Almmustuhtton: (2007)

Service Marketing: Integrating Customer Focus Across the Firm
Dahkki: Zeirhaml, Valarie A.
Almmustuhtton: (2019)

Customer Relationship Management
Dahkki: Srivastava, Mallika
Almmustuhtton: (2016)

Every idea is a good idea:be creative anytime, anywhere
Dahkki: Sturges, Tom
Almmustuhtton: (2014)

Uplifting Service
Dahkki: Kaufman, Ron
Almmustuhtton: (2012)

Customer Science: Behavioral insights for creating breakthrough customer experiences
Dahkki: Chernev, Alexander
Almmustuhtton: (2022)

Services Marketing
Dahkki: Zeithaml, Valarie A
Almmustuhtton: (2006)

Services Marketing
Dahkki: Rao, K. Ram Mohan
Almmustuhtton: (2011)

HandBook of Services Marketing and Management
Dahkki: Swartz, Teresa A
Almmustuhtton: (2000)

Customer Mania! : it's never too late to build a customer-focused company
Dahkki: Blanchard Ken
Almmustuhtton: (2004)

Services Marketing: Integrating Customer Focus Across the Firm
Dahkki: Zeithaml, Valarie A.
Almmustuhtton: (2012)

The professional service firm 50
Dahkki: Peters, Tom
Almmustuhtton: (1999)

Service Marketing: Integrating Customer Focus Across the Firm
Dahkki: Zeirhaml, Valarie A.
Almmustuhtton: (2016)

Service Marketing: Integrating Customer Focus Across the Firm
Dahkki: Zeirhaml, Valarie A.
Almmustuhtton: (2019)

Services Marketing
Dahkki: Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan
Almmustuhtton: (2013)

Meeting Customer Needs
Dahkki: Smith, Ian
Almmustuhtton: (2003)

Essentials of Services Marketing
Dahkki: Wirtz, Jochen
Almmustuhtton: (2023)