Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers

Donated Books

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Bibliografiska uppgifter
Huvudupphovsman:	Spector Robert
Materialtyp:	Bok
Språk:	engelska
Publicerad:	USA Perseus Publishing 2002
Ämnen:	Customer services
Taggar:	Lägg till en tagg Inga taggar, Lägg till första taggen!

Liknande verk

Tough Customers : Customer Service Rep's Survival Guide Series
av: Dee David
Publicerad: (1994)

Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer
av: Sewell, Carl
Publicerad: (2002)

Managing Knock Your Socks off Service
av: Bella Chip R.
Publicerad: (2007)

Sewell, Carl
av: SEW
Publicerad: (2002)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
av: COOK SARAH
Publicerad: (2010)

CLICKS, BRICKS AND BRANDS
av: LINDSTROM MARTIN
Publicerad: (2001)

RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE
av: BLANCHARD KEN
Publicerad: (2007)

Customers for Life : how to turn that one-time buyer into a lifetime customer
av: Sewell Carl
Publicerad: (1990)

Do You Want To Keep Your Customers Forever
av: Pine BJ II
Publicerad: (2009)

Do You Want to Keep Your Customers Forever?
av: Pine B Joseph
Publicerad: (2009)

Custome Driven service management
av: Bhalachandran S
Publicerad: (2007)

Customer - Driven Services Management .
av: Balachandram, S.
Publicerad: (2004)

Managing Knock Your Socks off Service
av: Bell, Chip R
Publicerad: (2007)

Customer Loyalty
av: Rai, Alok Kumar
Publicerad: (2014)

Creating customer delight:Customer service & relationship management
av: Prakash,Anand
Publicerad: (2016)

The Cult of the Customer
av: Hyken, Shep
Publicerad: (2009)

CUSTOMER SERVICE TRAINING
av: KAMIN MAXINE
Publicerad: (2006)

TOTAL ACCESS: GIVING CUSTOMERS WHAT THEY WANT IN AN ANYTIME, ANYWHERE WORLD
av: MCKENNA REGIS
Publicerad: (2002)

Service Marketing
av: Lovelock, Christopher
Publicerad: (2011)

Services Marketing
av: Zeithaml, Valarie A.
Publicerad: (2013)

Successful Service Operations Management
av: Metters, Richard (Et.al)
Publicerad: (2006)

Service Management and Marketing
av: Gronroos, Christian
Publicerad: (2007)

Customer Relationship Management
av: Buttle, Francis
Publicerad: (2004)

Customer Relationship Management
av: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Publicerad: (2007)

Service Marketing: Integrating Customer Focus Across the Firm
av: Zeirhaml, Valarie A.
Publicerad: (2019)

Customer Relationship Management
av: Srivastava, Mallika
Publicerad: (2016)

Every idea is a good idea:be creative anytime, anywhere
av: Sturges, Tom
Publicerad: (2014)

Uplifting Service
av: Kaufman, Ron
Publicerad: (2012)

Customer Science: Behavioral insights for creating breakthrough customer experiences
av: Chernev, Alexander
Publicerad: (2022)

Services Marketing
av: Zeithaml, Valarie A
Publicerad: (2006)

Services Marketing
av: Rao, K. Ram Mohan
Publicerad: (2011)

HandBook of Services Marketing and Management
av: Swartz, Teresa A
Publicerad: (2000)

Customer Mania! : it's never too late to build a customer-focused company
av: Blanchard Ken
Publicerad: (2004)

Services Marketing: Integrating Customer Focus Across the Firm
av: Zeithaml, Valarie A.
Publicerad: (2012)

The professional service firm 50
av: Peters, Tom
Publicerad: (1999)

Service Marketing: Integrating Customer Focus Across the Firm
av: Zeirhaml, Valarie A.
Publicerad: (2016)

Service Marketing: Integrating Customer Focus Across the Firm
av: Zeirhaml, Valarie A.
Publicerad: (2019)

Services Marketing
av: Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan
Publicerad: (2013)

Meeting Customer Needs
av: Smith, Ian
Publicerad: (2003)

Essentials of Services Marketing
av: Wirtz, Jochen
Publicerad: (2023)