Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers

Donated Books

Kaydedildi:

Detaylı Bibliyografya
Yazar:	Spector Robert
Materyal Türü:	Kitap
Dil:	İngilizce
Baskı/Yayın Bilgisi:	USA Perseus Publishing 2002
Konular:	Customer services
Etiketler:	Etiketle Etiket eklenmemiş, İlk siz ekleyin!

Benzer Materyaller

Tough Customers : Customer Service Rep's Survival Guide Series
Yazar:: Dee David
Baskı/Yayın Bilgisi: (1994)

Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer
Yazar:: Sewell, Carl
Baskı/Yayın Bilgisi: (2002)

Managing Knock Your Socks off Service
Yazar:: Bella Chip R.
Baskı/Yayın Bilgisi: (2007)

Sewell, Carl
Yazar:: SEW
Baskı/Yayın Bilgisi: (2002)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
Yazar:: COOK SARAH
Baskı/Yayın Bilgisi: (2010)

CLICKS, BRICKS AND BRANDS
Yazar:: LINDSTROM MARTIN
Baskı/Yayın Bilgisi: (2001)

RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE
Yazar:: BLANCHARD KEN
Baskı/Yayın Bilgisi: (2007)

Customers for Life : how to turn that one-time buyer into a lifetime customer
Yazar:: Sewell Carl
Baskı/Yayın Bilgisi: (1990)

Do You Want To Keep Your Customers Forever
Yazar:: Pine BJ II
Baskı/Yayın Bilgisi: (2009)

Do You Want to Keep Your Customers Forever?
Yazar:: Pine B Joseph
Baskı/Yayın Bilgisi: (2009)

Custome Driven service management
Yazar:: Bhalachandran S
Baskı/Yayın Bilgisi: (2007)

Customer - Driven Services Management .
Yazar:: Balachandram, S.
Baskı/Yayın Bilgisi: (2004)

Managing Knock Your Socks off Service
Yazar:: Bell, Chip R
Baskı/Yayın Bilgisi: (2007)

Customer Loyalty
Yazar:: Rai, Alok Kumar
Baskı/Yayın Bilgisi: (2014)

Creating customer delight:Customer service & relationship management
Yazar:: Prakash,Anand
Baskı/Yayın Bilgisi: (2016)

The Cult of the Customer
Yazar:: Hyken, Shep
Baskı/Yayın Bilgisi: (2009)

CUSTOMER SERVICE TRAINING
Yazar:: KAMIN MAXINE
Baskı/Yayın Bilgisi: (2006)

TOTAL ACCESS: GIVING CUSTOMERS WHAT THEY WANT IN AN ANYTIME, ANYWHERE WORLD
Yazar:: MCKENNA REGIS
Baskı/Yayın Bilgisi: (2002)

Service Marketing
Yazar:: Lovelock, Christopher
Baskı/Yayın Bilgisi: (2011)

Services Marketing
Yazar:: Zeithaml, Valarie A.
Baskı/Yayın Bilgisi: (2013)

Successful Service Operations Management
Yazar:: Metters, Richard (Et.al)
Baskı/Yayın Bilgisi: (2006)

Service Management and Marketing
Yazar:: Gronroos, Christian
Baskı/Yayın Bilgisi: (2007)

Customer Relationship Management
Yazar:: Buttle, Francis
Baskı/Yayın Bilgisi: (2004)

Customer Relationship Management
Yazar:: Kumar, Alok; Sinha, Chhabi; Sharma, Rakesh
Baskı/Yayın Bilgisi: (2007)

Service Marketing: Integrating Customer Focus Across the Firm
Yazar:: Zeirhaml, Valarie A.
Baskı/Yayın Bilgisi: (2019)

Customer Relationship Management
Yazar:: Srivastava, Mallika
Baskı/Yayın Bilgisi: (2016)

Every idea is a good idea:be creative anytime, anywhere
Yazar:: Sturges, Tom
Baskı/Yayın Bilgisi: (2014)

Uplifting Service
Yazar:: Kaufman, Ron
Baskı/Yayın Bilgisi: (2012)

Customer Science: Behavioral insights for creating breakthrough customer experiences
Yazar:: Chernev, Alexander
Baskı/Yayın Bilgisi: (2022)

Services Marketing
Yazar:: Zeithaml, Valarie A
Baskı/Yayın Bilgisi: (2006)

Services Marketing
Yazar:: Rao, K. Ram Mohan
Baskı/Yayın Bilgisi: (2011)

HandBook of Services Marketing and Management
Yazar:: Swartz, Teresa A
Baskı/Yayın Bilgisi: (2000)

Customer Mania! : it's never too late to build a customer-focused company
Yazar:: Blanchard Ken
Baskı/Yayın Bilgisi: (2004)

Services Marketing: Integrating Customer Focus Across the Firm
Yazar:: Zeithaml, Valarie A.
Baskı/Yayın Bilgisi: (2012)

The professional service firm 50
Yazar:: Peters, Tom
Baskı/Yayın Bilgisi: (1999)

Service Marketing: Integrating Customer Focus Across the Firm
Yazar:: Zeirhaml, Valarie A.
Baskı/Yayın Bilgisi: (2016)

Service Marketing: Integrating Customer Focus Across the Firm
Yazar:: Zeirhaml, Valarie A.
Baskı/Yayın Bilgisi: (2019)

Services Marketing
Yazar:: Zeithaml, Valarie A; Bitner, Mary Jo; Gremler, Dwayne D; Pan
Baskı/Yayın Bilgisi: (2013)

Meeting Customer Needs
Yazar:: Smith, Ian
Baskı/Yayın Bilgisi: (2003)

Essentials of Services Marketing
Yazar:: Wirtz, Jochen
Baskı/Yayın Bilgisi: (2023)