Nordstrom Way to Customer Service Excellence : a handbook for implementing great service in your organization

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Bibliographic Details
Main Author:	Spector Robert
Other Authors:	Mccarthy Patrick
Format:	Book
Language:	English
Published:	New Jersey , Canada Wiley / John Wiley & Sons Publisher 2005
Subjects:	Management
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NMIMS SBM -

Holdings details from NMIMS SBM -
Call Number:	658.812
Copy	Available Place a Hold