Customer Chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't

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• Uplifting Service : the proven path to delighting your customers, colleagues, and everyone else you meet
  Dahkki: Kaufman Ron
  Almmustuhtton: (2012)
• Uplifting Service : the proven path to delighting your customers, colleagues, and everyone else you meet
  Dahkki: Kaufman Ron
  Almmustuhtton: (2012)
• What Do Your Customers Really Want? : here's a sure-fire way to find out
  Dahkki: Lytle John F.
  Almmustuhtton: (1994)
• Users, Not Customers : who really determines the success of your business
  Dahkki: Shapiro Aaron
  Almmustuhtton: (2011)
• Simply Better:Winning and Keeping Customers....
  Dahkki: Barwise Patrick
  Almmustuhtton: (2001)