Effortless Experience : conquering the new battleground for customer loyalty

Ижил төстэй зүйлс

• Loyalty Rules! : how today's leaders build lasting relationships
  -н: Reichheld Frederick F.
  Хэвлэсэн: (2001)
• Return On Customer : creating maximum value from your scarcest resource
  -н: Peppers Don
  Хэвлэсэн: (2005)
• What Customers Like About You : adding emotional value for service excellence and competitive advantage
  -н: Freemantle David
  Хэвлэсэн: (1998)
• Customer Loyalty
  -н: Rai, Alok Kumar
  Хэвлэсэн: (2014)
• The Gamification Revolution
  -н: Zichermann, Gabe
  Хэвлэсэн: (2013)