APA (7 ম সংস্করণ) উদ্ধৃতি

Freemantle David. (1998). What Customers Like About You: Adding emotional value for service excellence and competitive advantage. Nicholas Brealey Publishing.

শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি

Freemantle David. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage. London: Nicholas Brealey Publishing, 1998.

M.L.A (9 ম সংস্করণ) উদ্ধৃতি

Freemantle David. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage. Nicholas Brealey Publishing, 1998.