Citazione Stile APA (7a Edizione)

Freemantle David. (1998). What Customers Like About You: Adding emotional value for service excellence and competitive advantage. Nicholas Brealey Publishing.

Citazione stile Chigago Style (17a edizione)

Freemantle David. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage. London: Nicholas Brealey Publishing, 1998.

Citatione MLA (9a ed.)

Freemantle David. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage. Nicholas Brealey Publishing, 1998.

Attenzione: Queste citazioni potrebbero non essere precise al 100%.