Freemantle David. (1998). What Customers Like About You: Adding emotional value for service excellence and competitive advantage. Nicholas Brealey Publishing.
芝加哥风格引文Freemantle David. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage. London: Nicholas Brealey Publishing, 1998.
MLA引文Freemantle David. What Customers Like About You: Adding Emotional Value for Service Excellence and Competitive Advantage. Nicholas Brealey Publishing, 1998.
警告：这些引文格式不一定是100％准确.