What Customers Like About You : adding emotional value for service excellence and competitive advantage

Lignende værker

• Return On Customer : creating maximum value from your scarcest resource
  af: Peppers Don
  Udgivet: (2005)
• Effortless Experience : conquering the new battleground for customer loyalty
  af: Dixon Matthew
  Udgivet: (2013)
• Loyalty Rules! : how today's leaders build lasting relationships
  af: Reichheld Frederick F.
  Udgivet: (2001)
• The Gamification Revolution
  af: Zichermann, Gabe
  Udgivet: (2013)
• The Cult of the Customer
  af: Hyken, Shep
  Udgivet: (2009)