What Customers Like About You : adding emotional value for service excellence and competitive advantage

Παρόμοια τεκμήρια

• Return On Customer : creating maximum value from your scarcest resource
  από: Peppers Don
  Έκδοση: (2005)
• Effortless Experience : conquering the new battleground for customer loyalty
  από: Dixon Matthew
  Έκδοση: (2013)
• Loyalty Rules! : how today's leaders build lasting relationships
  από: Reichheld Frederick F.
  Έκδοση: (2001)
• The Gamification Revolution
  από: Zichermann, Gabe
  Έκδοση: (2013)
• The Cult of the Customer
  από: Hyken, Shep
  Έκδοση: (2009)