What Customers Like About You : adding emotional value for service excellence and competitive advantage

Donated Books

Kaydedildi:

Detaylı Bibliyografya
Yazar:	Freemantle David
Materyal Türü:	Kitap
Dil:	İngilizce
Baskı/Yayın Bilgisi:	London Nicholas Brealey Publishing 1998
Konular:	Customer loyalty
Etiketler:	Etiketle Etiket eklenmemiş, İlk siz ekleyin!

Benzer Materyaller

Return On Customer : creating maximum value from your scarcest resource
Yazar:: Peppers Don
Baskı/Yayın Bilgisi: (2005)

Effortless Experience : conquering the new battleground for customer loyalty
Yazar:: Dixon Matthew
Baskı/Yayın Bilgisi: (2013)

Loyalty Rules! : how today's leaders build lasting relationships
Yazar:: Reichheld Frederick F.
Baskı/Yayın Bilgisi: (2001)

The Gamification Revolution
Yazar:: Zichermann, Gabe
Baskı/Yayın Bilgisi: (2013)

The Cult of the Customer
Yazar:: Hyken, Shep
Baskı/Yayın Bilgisi: (2009)

Energy Leadership
Yazar:: Schneider, Bruce D
Baskı/Yayın Bilgisi: (2008)

Customer Loyalty
Yazar:: Rai, Alok Kumar
Baskı/Yayın Bilgisi: (2014)

Loyalty 3.0 How to Revolutionize Customer and Employee Engagament With BIG DATA and GAMIFICATION
Yazar:: Paharia, Rajat
Baskı/Yayın Bilgisi: (2013)

Customer relationship management
Yazar:: Mullick, N
Baskı/Yayın Bilgisi: (2016)

CUSTOMER - RESPONSIVE MANAGEMENT : THE FLEXIBLE ADVANTAGE
Yazar:: DAVIS FRANK
Baskı/Yayın Bilgisi: (1996)

DNA of Customer Experience : how emotions drive value
Yazar:: Shaw Colin
Baskı/Yayın Bilgisi: (2007)

How the Way We Talk Can Change the Way We Work
Yazar:: Kegan, Robert; Lahey, Lisa Laskow
Baskı/Yayın Bilgisi: (2001)

The Organization Man
Yazar:: Whyte, William H
Baskı/Yayın Bilgisi: (2002)

Analysis Of OYO Loyalty Program Using Customer relationship Management
Yazar:: Sharma, Anoushka
Baskı/Yayın Bilgisi: (2022)

Total Customer Value management
Yazar:: Mahajan Guatam
Baskı/Yayın Bilgisi: (2011)

Customer Care Excellence Cook, Sarah
Baskı/Yayın Bilgisi: (1992)

Managing Customers As investments : the strategic value of customers in the long run
Yazar:: Gupta Sunil
Baskı/Yayın Bilgisi: (2005)

What the Customer Wants You to Know
Yazar:: Charan, Ram
Baskı/Yayın Bilgisi: (2007)

BUILDING A CHAIN OF CUSTOMERS
Yazar:: SCHONBERGER RIC
Baskı/Yayın Bilgisi: (1990)

CUSTOMER RELATIONSHIP MANAGEMENT
Yazar:: ANDERSON KRISTIN
Baskı/Yayın Bilgisi: (2002)

CUSTOMER RELATIONSHIP MANAGEMENT
Yazar:: BROWN STANLEY
Baskı/Yayın Bilgisi: (2000)

The Future of Competition: Co-Creating Unique Value with Customers
Baskı/Yayın Bilgisi: (2004)

Winning with Customers
Yazar:: Pigues D Keith
Baskı/Yayın Bilgisi: (2010)

Customer behaviour
Yazar:: Vyas, Hitesh D.
Baskı/Yayın Bilgisi: (2009)

Customer behaviour
Yazar:: Schiffman, Leon G.
Baskı/Yayın Bilgisi: (2008)

Do You Want To Keep Your Customers Forever
Yazar:: Pine BJ II
Baskı/Yayın Bilgisi: (2009)

Do You Want to Keep Your Customers Forever?
Yazar:: Pine B Joseph
Baskı/Yayın Bilgisi: (2009)

What the Customer Wants You to Know
Yazar:: Charan, Ram
Baskı/Yayın Bilgisi: (2007)

Customer Relationship Management
Yazar:: Srivastava, Mallika
Baskı/Yayın Bilgisi: (2016)

CUSTOMER RELATIONSHIP MANAGEMENT
Yazar:: SUGANDHI R K
Baskı/Yayın Bilgisi: (2008)

Customer Science: Behavioral insights for creating breakthrough customer experiences
Yazar:: Chernev, Alexander
Baskı/Yayın Bilgisi: (2022)

Managing Customer Relationships
Yazar:: Peppers Don
Baskı/Yayın Bilgisi: (2011)

Hidden Wealth of Customers
Yazar:: Lee Bill
Baskı/Yayın Bilgisi: (2012)

Making customers matter
Yazar:: Harvard Bus.School Pub
Baskı/Yayın Bilgisi: (2010)

Increasing Customer Loyalty
Yazar:: Harvard Business School
Baskı/Yayın Bilgisi: (2011)

Focusing on your Customer
Yazar:: Harvard Bus.School Pub
Baskı/Yayın Bilgisi: (2011)

Meetings Customer Needs
Yazar:: Smith, Lan
Baskı/Yayın Bilgisi: (2008)

What the Customer Wants You to Know
Yazar:: Charan, Ram
Baskı/Yayın Bilgisi: (2008)

Preemptive CRM: Retaining Customers when Competition Emulates (Audio Book)
Yazar:: Ellis, Len
Baskı/Yayın Bilgisi: (2005)

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Yazar:: Siggelkow, Nicolaj
Baskı/Yayın Bilgisi: (2019)