Citazione Stile APA (7a Edizione)

Woodcock Neil & Stone Merlin. (2003). Customer Management Scorecard: Managing CRM for profit. Kogan Page Publisher.

Citazione stile Chigago Style (17a edizione)

Woodcock Neil e Stone Merlin. Customer Management Scorecard: Managing CRM for Profit. London: Kogan Page Publisher, 2003.

Citatione MLA (9a ed.)

Woodcock Neil e Stone Merlin. Customer Management Scorecard: Managing CRM for Profit. Kogan Page Publisher, 2003.