APA-ийн эшлэл(7 дахь хэвлэлт)

Woodcock Neil & Stone Merlin. (2003). Customer Management Scorecard: Managing CRM for profit. Kogan Page Publisher.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

Woodcock Neil ба Stone Merlin. Customer Management Scorecard: Managing CRM for Profit. London: Kogan Page Publisher, 2003.

MLA -ийн эшлэл (9 дэх хэвлэлт)

Woodcock Neil ба Stone Merlin. Customer Management Scorecard: Managing CRM for Profit. Kogan Page Publisher, 2003.