APA (7e ed.) Bronvermelding

Woodcock Neil & Stone Merlin. (2003). Customer Management Scorecard: Managing CRM for profit. Kogan Page Publisher.

Chicago (17e ed.) Bronvermelding

Woodcock Neil en Stone Merlin. Customer Management Scorecard: Managing CRM for Profit. London: Kogan Page Publisher, 2003.

MLA (9e ed.) Bronvermelding

Woodcock Neil en Stone Merlin. Customer Management Scorecard: Managing CRM for Profit. Kogan Page Publisher, 2003.

Let op: Deze citaties zijn niet altijd 100% accuraat.