Best Face Forward : why companies must improve their service interfaces with customers

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Bibliographic Details
Main Author:	Rayport Jeffrey F.
Other Authors:	Jaworski Bernard J.
Format:	Book
Language:	English
Published:	USA HBS Press 2005
Subjects:	Service industries > Technological innovations > Management
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NMIMS SBM -

Holdings details from NMIMS SBM -
Call Number:	658.812
Copy	Available Place a Hold