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|a 9780875848679
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100 |
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|a Rayport Jeffrey F.
|9 38291
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245 |
|
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|a Best Face Forward : why companies must improve their service interfaces with customers
|
260 |
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|a USA
|b HBS Press
|c 2005
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300 |
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|a 262
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520 |
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|a Donated Books
|
650 |
|
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|a Service industries--Technological innovations-- Management
|9 38292
|
700 |
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|a Jaworski Bernard J.
|9 38293
|
952 |
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