The role of product and brand attributes on customer satisfaction

Ижил төстэй зүйлс

• Simply Better:Winning and Keeping Customers....
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• The Ultimate Question
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• Uplifting Service
  -н: Kaufman, Ron
  Хэвлэсэн: (2012)
• The loyalty effect
  -н: Reichheld, Frederick F
  Хэвлэсэн: (1996)
• Customer Chemistry : how to keep the customers you want-- and say "good-bye" to the ones you don't
  -н: Naylor Mary
  Хэвлэсэн: (2002)