Ownership Quotient

Uloženo v:

Podrobná bibliografie
Hlavní autor:	Heskett, James L
Médium:	Kniha
Vydáno:	Boston Harvard Business School Press 2008
Témata:	Word-of-mouth advertising,Customer services,Employee ownership
Tagy:	Přidat tag Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!

Podobné jednotky

Ownership Quotient:Putting the Service Profit Chain to work....Advantage
Autor: Heskett James L
Vydáno: (2008)

The Secrets of Word of Mouth Marketing Silverman, George
Vydáno: (2011)

ORGANISATION AND OWNERSHIP
Autor: KUMAR KRISHNA
Vydáno: (1982)

Stock price prediction and employee stock ownership plan valuation
Autor: Jain, Modita
Vydáno: (2023)

Beyond Buzz
Autor: Kelly, Lois
Vydáno: (2007)

MANAGING HUMAN RESOURCES : PRODUCTIVITY, QUALITY OF WORKLIFE PROFITS
Autor: CASCIO WAYNE F
Vydáno: (1986)

Influence of Electronic Word-of-Mouth(e-WoM) on Consumer Brand Engagement
Autor: Srivastava Mukta
Vydáno: (2019)

Managing Knock Your Socks off Service
Autor: Bell, Chip R
Vydáno: (2007)

COMPENDIUM OF CUSTOMER SERVICE QUESTIONNAIRES AND INVENTORIES
Autor: COOK SARAH
Vydáno: (2010)

Do You Want to Keep Your Customers Forever?
Autor: Pine B Joseph
Vydáno: (2009)

Do You Want To Keep Your Customers Forever
Autor: Pine BJ II
Vydáno: (2009)

Title
Autor: Author

Disney U
Autor: Lipp, Doug
Vydáno: (2013)

Winning the Service Game
Autor: Schneider, Benjamin
Vydáno: (1995)

Winning the Service Game
Autor: Schneider, Benjamin
Vydáno: (1995)

MICROSOFT OFFICE ACCESS 2007 STEP BY STEP WITH CD
Autor: LAMBERT STEVE
Vydáno: (2007)

Customer Loyalty
Autor: Rai, Alok Kumar
Vydáno: (2014)

The Cult of the Customer
Autor: Hyken, Shep
Vydáno: (2009)

Successful Service Operations Management
Autor: Metters, Richard (Et.al)
Vydáno: (2006)

Customers for Life : How to Turn that One-time Buyer into a Lifetime Customer
Autor: Sewell, Carl
Vydáno: (2002)

Customers for Life : how to turn that one-time buyer into a lifetime customer
Autor: Sewell Carl
Vydáno: (1990)

Tough Customers : Customer Service Rep's Survival Guide Series
Autor: Dee David
Vydáno: (1994)

Managing Knock Your Socks off Service
Autor: Bella Chip R.
Vydáno: (2007)

Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers
Autor: Spector Robert
Vydáno: (2002)

Intellectual Property Law
Autor: Bently,Lionel
Vydáno: (2022)

RAVING FANS: REVOLUTIONARY APPROACH TO CUSTOMER SERVICE
Autor: BLANCHARD KEN
Vydáno: (2007)

Services Marketing
Autor: Zeithaml, Valarie A.
Vydáno: (2013)

Service Management and Marketing
Autor: Gronroos, Christian
Vydáno: (2007)

Service Marketing
Autor: Lovelock, Christopher
Vydáno: (2011)

The Disney Way
Autor: Capodagli, Bill
Vydáno: (2007)

MICROSOFT OFFICE WORD 2007 STEP BY STEP WITH CD
Autor: COX JOYCE
Vydáno: (2007)

MICROSOFT OFFICE ACCESS 2007 STEP BY STEP WITH CD.
Autor: LAMBERT STEVE
Vydáno: (2007)

Word Power Made Easy
Autor: Lewis Norman
Vydáno: (2015)

Word Power Made Easy
Autor: Lewis, Norman
Vydáno: (2013)

WORDS & PHRASES THAT CARRY UNCOMMON MEANINGS
Autor: DR SHARMA. A. P
Vydáno: (2014)

SUPER WORD SEARCH ULTIMATE WORD SEARCH WITH SOLUTIONS BOOK- 10
Autor: DREAMLAND PUBLICATIONS

Word Fun
Autor: Costa,Otto De
Vydáno: (1989)

Organisational Schizophrenia
Autor: Gureja, Gopal K
Vydáno: (2013)

Sewell, Carl
Autor: SEW
Vydáno: (2002)

Organisational Schizophrenia
Autor: Gureja, Gopal K
Vydáno: (2013)