Search Results - Spector Robert

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    Category Killers by Spector, Robert

    Published 2005
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    Category Killers by Spector, Robert

    Published 2005
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    Anytime, Anywhere : How the Best Bricks-and-Clicks Businesses deliver seamless service to their customers by Spector Robert

    Published 2002
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    Nordstrom Way to Customer Service Excellence : a handbook for implementing great service in your organization by Spector Robert

    Published 2005
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    The Nordstrom Way ,The Inside Story Of America's 1 Customer Sevice Company by Spector Robert

    Published 2000
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