Similar Items: The experience-centric organization how to win through customer experience
Topic: Customer relations
- Delivering Profitable Value : a revolutionary framework to accelerate growth, generate wealth, and rediscover the heart of business
- Beyond Customer Service : Keeping customers for life
- Managing Customers As investments : the strategic value of customers in the long run
- Build Your Customer Strategy : a guide to creating profitable customer relationships
- The ultimate question : driving good profits and true growth
- DNA of Customer Experience : how emotions drive value