Service Operations Management : Improving Service Delivery
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers
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| Autor principal: | |
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| Otros Autores: | |
| Formato: | Libro |
| Lenguaje: | inglés |
| Publicado: |
India
Pearson
2018
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| Edición: | 4th ed. |
| Materias: | |
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| 100 | |a Johnston, Robert |9 10148 | ||
| 245 | |a Service Operations Management : Improving Service Delivery | ||
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| 300 | |a xxii,462p | ||
| 520 | |a The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers | ||
| 650 | |a Management Service |a industries Management |a Gestion |9 10174 | ||
| 700 | |a Shulver, Michael |a Clark, Graham |9 10150 | ||
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