Service Operations Management : Improving Service Delivery
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers
Enregistré dans:
| Auteur principal: | |
|---|---|
| Autres auteurs: | |
| Format: | Livre |
| Langue: | anglais |
| Publié: |
India
Pearson
2018
|
| Édition: | 4th ed. |
| Sujets: | |
| Tags: |
Ajouter un tag
Pas de tags, Soyez le premier à ajouter un tag!
|
MARC
| LEADER | 00000nam a22000007a 4500 | ||
|---|---|---|---|
| 008 | 230624b |||||||| |||| 00| 0 eng d | ||
| 020 | |a 9789386873309 | ||
| 082 | |a 658 |b JOH | ||
| 100 | |a Johnston, Robert |9 10148 | ||
| 245 | |a Service Operations Management : Improving Service Delivery | ||
| 250 | |a 4th ed. | ||
| 260 | |a India |b Pearson |c 2018 | ||
| 300 | |a xxii,462p | ||
| 520 | |a The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers | ||
| 650 | |a Management Service |a industries Management |a Gestion |9 10174 | ||
| 700 | |a Shulver, Michael |a Clark, Graham |9 10150 | ||
| 952 | |0 0 |1 0 |2 ddc |4 0 |6 658_000000000000000_JOH |7 0 |9 14904 |a 50008178 |b 50008178 |d 2023-06-24 |e Book Syndicate |g 670.50 |o 658 JOH |p J5413 |r 2023-06-24 00:00:00 |v 700.00 |w 2023-06-24 |y BK | ||
| 999 | |c 8377 |d 8377 | ||