Service Operations Management : Improving Service Delivery
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers
Spremljeno u:
| Glavni autor: | |
|---|---|
| Daljnji autori: | |
| Format: | Knjiga |
| Jezik: | engleski |
| Izdano: |
India
Pearson
2018
|
| Izdanje: | 4th ed. |
| Teme: | |
| Oznake: |
Dodaj oznaku
Bez oznaka, Budi prvi tko označuje ovaj zapis!
|
MARC
| LEADER | 00000nam a22000007a 4500 | ||
|---|---|---|---|
| 008 | 230624b |||||||| |||| 00| 0 eng d | ||
| 020 | |a 9789386873309 | ||
| 082 | |a 658 |b JOH | ||
| 100 | |a Johnston, Robert |9 10148 | ||
| 245 | |a Service Operations Management : Improving Service Delivery | ||
| 250 | |a 4th ed. | ||
| 260 | |a India |b Pearson |c 2018 | ||
| 300 | |a xxii,462p | ||
| 520 | |a The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers | ||
| 650 | |a Management Service |a industries Management |a Gestion |9 10174 | ||
| 700 | |a Shulver, Michael |a Clark, Graham |9 10150 | ||
| 952 | |0 0 |1 0 |2 ddc |4 0 |6 658_000000000000000_JOH |7 0 |9 14904 |a 50008178 |b 50008178 |d 2023-06-24 |e Book Syndicate |g 670.50 |o 658 JOH |p J5413 |r 2023-06-24 00:00:00 |v 700.00 |w 2023-06-24 |y BK | ||
| 999 | |c 8377 |d 8377 | ||