Service Operations Management : Improving Service Delivery
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers
Zapisane w:
| 1. autor: | |
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| Kolejni autorzy: | |
| Format: | Książka |
| Język: | angielski |
| Wydane: |
India
Pearson
2018
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| Wydanie: | 4th ed. |
| Hasła przedmiotowe: | |
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| 100 | |a Johnston, Robert |9 10148 | ||
| 245 | |a Service Operations Management : Improving Service Delivery | ||
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| 520 | |a The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers | ||
| 650 | |a Management Service |a industries Management |a Gestion |9 10174 | ||
| 700 | |a Shulver, Michael |a Clark, Graham |9 10150 | ||
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