Service Operations Management : Improving Service Delivery
The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering service to their customers
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| Autor principal: | |
|---|---|
| Outros Autores: | |
| Formato: | Livro |
| Idioma: | inglês |
| Publicado em: |
India
Pearson
2018
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| Edição: | 4th ed. |
| Assuntos: | |
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