What Customers Like About You : adding emotional value for service excellence and competitive advantage

مواد مشابهة

• Return On Customer : creating maximum value from your scarcest resource
  حسب: Peppers Don
  منشور في: (2005)
• Effortless Experience : conquering the new battleground for customer loyalty
  حسب: Dixon Matthew
  منشور في: (2013)
• Loyalty Rules! : how today's leaders build lasting relationships
  حسب: Reichheld Frederick F.
  منشور في: (2001)
• The Gamification Revolution
  حسب: Zichermann, Gabe
  منشور في: (2013)
• The Cult of the Customer
  حسب: Hyken, Shep
  منشور في: (2009)