What Customers Like About You : adding emotional value for service excellence and competitive advantage

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Podrobná bibliografie
Hlavní autor:	Freemantle David
Médium:	Kniha
Jazyk:	angličtina
Vydáno:	London Nicholas Brealey Publishing 1998
Témata:	Customer loyalty
Tagy:	Přidat tag Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!

Podobné jednotky

Return On Customer : creating maximum value from your scarcest resource
Autor: Peppers Don
Vydáno: (2005)

Effortless Experience : conquering the new battleground for customer loyalty
Autor: Dixon Matthew
Vydáno: (2013)

Loyalty Rules! : how today's leaders build lasting relationships
Autor: Reichheld Frederick F.
Vydáno: (2001)

The Gamification Revolution
Autor: Zichermann, Gabe
Vydáno: (2013)

The Cult of the Customer
Autor: Hyken, Shep
Vydáno: (2009)

Energy Leadership
Autor: Schneider, Bruce D
Vydáno: (2008)

Customer Loyalty
Autor: Rai, Alok Kumar
Vydáno: (2014)

Loyalty 3.0 How to Revolutionize Customer and Employee Engagament With BIG DATA and GAMIFICATION
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Vydáno: (2013)

Customer relationship management
Autor: Mullick, N
Vydáno: (2016)

CUSTOMER - RESPONSIVE MANAGEMENT : THE FLEXIBLE ADVANTAGE
Autor: DAVIS FRANK
Vydáno: (1996)

DNA of Customer Experience : how emotions drive value
Autor: Shaw Colin
Vydáno: (2007)

How the Way We Talk Can Change the Way We Work
Autor: Kegan, Robert; Lahey, Lisa Laskow
Vydáno: (2001)

The Organization Man
Autor: Whyte, William H
Vydáno: (2002)

Analysis Of OYO Loyalty Program Using Customer relationship Management
Autor: Sharma, Anoushka
Vydáno: (2022)

Total Customer Value management
Autor: Mahajan Guatam
Vydáno: (2011)

Customer Care Excellence Cook, Sarah
Vydáno: (1992)

Managing Customers As investments : the strategic value of customers in the long run
Autor: Gupta Sunil
Vydáno: (2005)

What the Customer Wants You to Know
Autor: Charan, Ram
Vydáno: (2007)

BUILDING A CHAIN OF CUSTOMERS
Autor: SCHONBERGER RIC
Vydáno: (1990)

CUSTOMER RELATIONSHIP MANAGEMENT
Autor: ANDERSON KRISTIN
Vydáno: (2002)

CUSTOMER RELATIONSHIP MANAGEMENT
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Vydáno: (2000)

The Future of Competition: Co-Creating Unique Value with Customers
Vydáno: (2004)

Winning with Customers
Autor: Pigues D Keith
Vydáno: (2010)

Customer behaviour
Autor: Vyas, Hitesh D.
Vydáno: (2009)

Customer behaviour
Autor: Schiffman, Leon G.
Vydáno: (2008)

Do You Want To Keep Your Customers Forever
Autor: Pine BJ II
Vydáno: (2009)

Do You Want to Keep Your Customers Forever?
Autor: Pine B Joseph
Vydáno: (2009)

What the Customer Wants You to Know
Autor: Charan, Ram
Vydáno: (2007)

Customer Relationship Management
Autor: Srivastava, Mallika
Vydáno: (2016)

CUSTOMER RELATIONSHIP MANAGEMENT
Autor: SUGANDHI R K
Vydáno: (2008)

Customer Science: Behavioral insights for creating breakthrough customer experiences
Autor: Chernev, Alexander
Vydáno: (2022)

Managing Customer Relationships
Autor: Peppers Don
Vydáno: (2011)

Hidden Wealth of Customers
Autor: Lee Bill
Vydáno: (2012)

Making customers matter
Autor: Harvard Bus.School Pub
Vydáno: (2010)

Increasing Customer Loyalty
Autor: Harvard Business School
Vydáno: (2011)

Focusing on your Customer
Autor: Harvard Bus.School Pub
Vydáno: (2011)

Meetings Customer Needs
Autor: Smith, Lan
Vydáno: (2008)

What the Customer Wants You to Know
Autor: Charan, Ram
Vydáno: (2008)

Preemptive CRM: Retaining Customers when Competition Emulates (Audio Book)
Autor: Ellis, Len
Vydáno: (2005)

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Autor: Siggelkow, Nicolaj
Vydáno: (2019)