What Customers Like About You : adding emotional value for service excellence and competitive advantage

Donated Books

Wedi'i Gadw mewn:

Manylion Llyfryddiaeth
Prif Awdur:	Freemantle David
Fformat:	Llyfr
Iaith:	Saesneg
Cyhoeddwyd:	London Nicholas Brealey Publishing 1998
Pynciau:	Customer loyalty
Tagiau:	Ychwanegu Tag Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!

Eitemau Tebyg

Return On Customer : creating maximum value from your scarcest resource
gan: Peppers Don
Cyhoeddwyd: (2005)

Effortless Experience : conquering the new battleground for customer loyalty
gan: Dixon Matthew
Cyhoeddwyd: (2013)

Loyalty Rules! : how today's leaders build lasting relationships
gan: Reichheld Frederick F.
Cyhoeddwyd: (2001)

The Gamification Revolution
gan: Zichermann, Gabe
Cyhoeddwyd: (2013)

The Cult of the Customer
gan: Hyken, Shep
Cyhoeddwyd: (2009)

Energy Leadership
gan: Schneider, Bruce D
Cyhoeddwyd: (2008)

Customer Loyalty
gan: Rai, Alok Kumar
Cyhoeddwyd: (2014)

Loyalty 3.0 How to Revolutionize Customer and Employee Engagament With BIG DATA and GAMIFICATION
gan: Paharia, Rajat
Cyhoeddwyd: (2013)

Customer relationship management
gan: Mullick, N
Cyhoeddwyd: (2016)

CUSTOMER - RESPONSIVE MANAGEMENT : THE FLEXIBLE ADVANTAGE
gan: DAVIS FRANK
Cyhoeddwyd: (1996)

DNA of Customer Experience : how emotions drive value
gan: Shaw Colin
Cyhoeddwyd: (2007)

How the Way We Talk Can Change the Way We Work
gan: Kegan, Robert; Lahey, Lisa Laskow
Cyhoeddwyd: (2001)

The Organization Man
gan: Whyte, William H
Cyhoeddwyd: (2002)

Analysis Of OYO Loyalty Program Using Customer relationship Management
gan: Sharma, Anoushka
Cyhoeddwyd: (2022)

Total Customer Value management
gan: Mahajan Guatam
Cyhoeddwyd: (2011)

Customer Care Excellence Cook, Sarah
Cyhoeddwyd: (1992)

Managing Customers As investments : the strategic value of customers in the long run
gan: Gupta Sunil
Cyhoeddwyd: (2005)

What the Customer Wants You to Know
gan: Charan, Ram
Cyhoeddwyd: (2007)

BUILDING A CHAIN OF CUSTOMERS
gan: SCHONBERGER RIC
Cyhoeddwyd: (1990)

CUSTOMER RELATIONSHIP MANAGEMENT
gan: ANDERSON KRISTIN
Cyhoeddwyd: (2002)

CUSTOMER RELATIONSHIP MANAGEMENT
gan: BROWN STANLEY
Cyhoeddwyd: (2000)

The Future of Competition: Co-Creating Unique Value with Customers
Cyhoeddwyd: (2004)

Winning with Customers
gan: Pigues D Keith
Cyhoeddwyd: (2010)

Customer behaviour
gan: Vyas, Hitesh D.
Cyhoeddwyd: (2009)

Customer behaviour
gan: Schiffman, Leon G.
Cyhoeddwyd: (2008)

Do You Want To Keep Your Customers Forever
gan: Pine BJ II
Cyhoeddwyd: (2009)

Do You Want to Keep Your Customers Forever?
gan: Pine B Joseph
Cyhoeddwyd: (2009)

What the Customer Wants You to Know
gan: Charan, Ram
Cyhoeddwyd: (2007)

Customer Relationship Management
gan: Srivastava, Mallika
Cyhoeddwyd: (2016)

CUSTOMER RELATIONSHIP MANAGEMENT
gan: SUGANDHI R K
Cyhoeddwyd: (2008)

Customer Science: Behavioral insights for creating breakthrough customer experiences
gan: Chernev, Alexander
Cyhoeddwyd: (2022)

Managing Customer Relationships
gan: Peppers Don
Cyhoeddwyd: (2011)

Hidden Wealth of Customers
gan: Lee Bill
Cyhoeddwyd: (2012)

Making customers matter
gan: Harvard Bus.School Pub
Cyhoeddwyd: (2010)

Increasing Customer Loyalty
gan: Harvard Business School
Cyhoeddwyd: (2011)

Focusing on your Customer
gan: Harvard Bus.School Pub
Cyhoeddwyd: (2011)

Meetings Customer Needs
gan: Smith, Lan
Cyhoeddwyd: (2008)

What the Customer Wants You to Know
gan: Charan, Ram
Cyhoeddwyd: (2008)

Preemptive CRM: Retaining Customers when Competition Emulates (Audio Book)
gan: Ellis, Len
Cyhoeddwyd: (2005)

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
gan: Siggelkow, Nicolaj
Cyhoeddwyd: (2019)