What Customers Like About You : adding emotional value for service excellence and competitive advantage

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Bibliografiske detaljer
Hovedforfatter:	Freemantle David
Format:	Bog
Sprog:	engelsk
Udgivet:	London Nicholas Brealey Publishing 1998
Fag:	Customer loyalty
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Lignende værker

Return On Customer : creating maximum value from your scarcest resource
af: Peppers Don
Udgivet: (2005)

Effortless Experience : conquering the new battleground for customer loyalty
af: Dixon Matthew
Udgivet: (2013)

Loyalty Rules! : how today's leaders build lasting relationships
af: Reichheld Frederick F.
Udgivet: (2001)

The Gamification Revolution
af: Zichermann, Gabe
Udgivet: (2013)

The Cult of the Customer
af: Hyken, Shep
Udgivet: (2009)

Energy Leadership
af: Schneider, Bruce D
Udgivet: (2008)

Customer Loyalty
af: Rai, Alok Kumar
Udgivet: (2014)

Loyalty 3.0 How to Revolutionize Customer and Employee Engagament With BIG DATA and GAMIFICATION
af: Paharia, Rajat
Udgivet: (2013)

Customer relationship management
af: Mullick, N
Udgivet: (2016)

CUSTOMER - RESPONSIVE MANAGEMENT : THE FLEXIBLE ADVANTAGE
af: DAVIS FRANK
Udgivet: (1996)

DNA of Customer Experience : how emotions drive value
af: Shaw Colin
Udgivet: (2007)

How the Way We Talk Can Change the Way We Work
af: Kegan, Robert; Lahey, Lisa Laskow
Udgivet: (2001)

The Organization Man
af: Whyte, William H
Udgivet: (2002)

Analysis Of OYO Loyalty Program Using Customer relationship Management
af: Sharma, Anoushka
Udgivet: (2022)

Total Customer Value management
af: Mahajan Guatam
Udgivet: (2011)

Customer Care Excellence Cook, Sarah
Udgivet: (1992)

Managing Customers As investments : the strategic value of customers in the long run
af: Gupta Sunil
Udgivet: (2005)

What the Customer Wants You to Know
af: Charan, Ram
Udgivet: (2007)

BUILDING A CHAIN OF CUSTOMERS
af: SCHONBERGER RIC
Udgivet: (1990)

CUSTOMER RELATIONSHIP MANAGEMENT
af: ANDERSON KRISTIN
Udgivet: (2002)

CUSTOMER RELATIONSHIP MANAGEMENT
af: BROWN STANLEY
Udgivet: (2000)

The Future of Competition: Co-Creating Unique Value with Customers
Udgivet: (2004)

Winning with Customers
af: Pigues D Keith
Udgivet: (2010)

Customer behaviour
af: Vyas, Hitesh D.
Udgivet: (2009)

Customer behaviour
af: Schiffman, Leon G.
Udgivet: (2008)

Do You Want To Keep Your Customers Forever
af: Pine BJ II
Udgivet: (2009)

Do You Want to Keep Your Customers Forever?
af: Pine B Joseph
Udgivet: (2009)

What the Customer Wants You to Know
af: Charan, Ram
Udgivet: (2007)

Customer Relationship Management
af: Srivastava, Mallika
Udgivet: (2016)

CUSTOMER RELATIONSHIP MANAGEMENT
af: SUGANDHI R K
Udgivet: (2008)

Customer Science: Behavioral insights for creating breakthrough customer experiences
af: Chernev, Alexander
Udgivet: (2022)

Managing Customer Relationships
af: Peppers Don
Udgivet: (2011)

Hidden Wealth of Customers
af: Lee Bill
Udgivet: (2012)

Making customers matter
af: Harvard Bus.School Pub
Udgivet: (2010)

Increasing Customer Loyalty
af: Harvard Business School
Udgivet: (2011)

Focusing on your Customer
af: Harvard Bus.School Pub
Udgivet: (2011)

Meetings Customer Needs
af: Smith, Lan
Udgivet: (2008)

What the Customer Wants You to Know
af: Charan, Ram
Udgivet: (2008)

Preemptive CRM: Retaining Customers when Competition Emulates (Audio Book)
af: Ellis, Len
Udgivet: (2005)

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
af: Siggelkow, Nicolaj
Udgivet: (2019)