What Customers Like About You : adding emotional value for service excellence and competitive advantage

Donated Books

Gorde:

Xehetasun bibliografikoak
Egile nagusia:	Freemantle David
Formatua:	Liburua
Hizkuntza:	ingelesa
Argitaratua:	London Nicholas Brealey Publishing 1998
Gaiak:	Customer loyalty
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

Return On Customer : creating maximum value from your scarcest resource
nork: Peppers Don
Argitaratua: (2005)

Effortless Experience : conquering the new battleground for customer loyalty
nork: Dixon Matthew
Argitaratua: (2013)

Loyalty Rules! : how today's leaders build lasting relationships
nork: Reichheld Frederick F.
Argitaratua: (2001)

The Gamification Revolution
nork: Zichermann, Gabe
Argitaratua: (2013)

The Cult of the Customer
nork: Hyken, Shep
Argitaratua: (2009)

Energy Leadership
nork: Schneider, Bruce D
Argitaratua: (2008)

Customer Loyalty
nork: Rai, Alok Kumar
Argitaratua: (2014)

Loyalty 3.0 How to Revolutionize Customer and Employee Engagament With BIG DATA and GAMIFICATION
nork: Paharia, Rajat
Argitaratua: (2013)

Customer relationship management
nork: Mullick, N
Argitaratua: (2016)

CUSTOMER - RESPONSIVE MANAGEMENT : THE FLEXIBLE ADVANTAGE
nork: DAVIS FRANK
Argitaratua: (1996)

DNA of Customer Experience : how emotions drive value
nork: Shaw Colin
Argitaratua: (2007)

How the Way We Talk Can Change the Way We Work
nork: Kegan, Robert; Lahey, Lisa Laskow
Argitaratua: (2001)

The Organization Man
nork: Whyte, William H
Argitaratua: (2002)

Analysis Of OYO Loyalty Program Using Customer relationship Management
nork: Sharma, Anoushka
Argitaratua: (2022)

Total Customer Value management
nork: Mahajan Guatam
Argitaratua: (2011)

Customer Care Excellence Cook, Sarah
Argitaratua: (1992)

Managing Customers As investments : the strategic value of customers in the long run
nork: Gupta Sunil
Argitaratua: (2005)

What the Customer Wants You to Know
nork: Charan, Ram
Argitaratua: (2007)

BUILDING A CHAIN OF CUSTOMERS
nork: SCHONBERGER RIC
Argitaratua: (1990)

CUSTOMER RELATIONSHIP MANAGEMENT
nork: ANDERSON KRISTIN
Argitaratua: (2002)

CUSTOMER RELATIONSHIP MANAGEMENT
nork: BROWN STANLEY
Argitaratua: (2000)

The Future of Competition: Co-Creating Unique Value with Customers
Argitaratua: (2004)

Winning with Customers
nork: Pigues D Keith
Argitaratua: (2010)

Customer behaviour
nork: Vyas, Hitesh D.
Argitaratua: (2009)

Customer behaviour
nork: Schiffman, Leon G.
Argitaratua: (2008)

Do You Want To Keep Your Customers Forever
nork: Pine BJ II
Argitaratua: (2009)

Do You Want to Keep Your Customers Forever?
nork: Pine B Joseph
Argitaratua: (2009)

What the Customer Wants You to Know
nork: Charan, Ram
Argitaratua: (2007)

Customer Relationship Management
nork: Srivastava, Mallika
Argitaratua: (2016)

CUSTOMER RELATIONSHIP MANAGEMENT
nork: SUGANDHI R K
Argitaratua: (2008)

Customer Science: Behavioral insights for creating breakthrough customer experiences
nork: Chernev, Alexander
Argitaratua: (2022)

Managing Customer Relationships
nork: Peppers Don
Argitaratua: (2011)

Hidden Wealth of Customers
nork: Lee Bill
Argitaratua: (2012)

Making customers matter
nork: Harvard Bus.School Pub
Argitaratua: (2010)

Increasing Customer Loyalty
nork: Harvard Business School
Argitaratua: (2011)

Focusing on your Customer
nork: Harvard Bus.School Pub
Argitaratua: (2011)

Meetings Customer Needs
nork: Smith, Lan
Argitaratua: (2008)

What the Customer Wants You to Know
nork: Charan, Ram
Argitaratua: (2008)

Preemptive CRM: Retaining Customers when Competition Emulates (Audio Book)
nork: Ellis, Len
Argitaratua: (2005)

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
nork: Siggelkow, Nicolaj
Argitaratua: (2019)