What Customers Like About You : adding emotional value for service excellence and competitive advantage

Donated Books

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Bibliografski detalji
Glavni autor:	Freemantle David
Format:	Knjiga
Jezik:	engleski
Izdano:	London Nicholas Brealey Publishing 1998
Teme:	Customer loyalty
Oznake:	Dodaj oznaku Bez oznaka, Budi prvi tko označuje ovaj zapis!

Slični predmeti

Return On Customer : creating maximum value from your scarcest resource
od: Peppers Don
Izdano: (2005)

Effortless Experience : conquering the new battleground for customer loyalty
od: Dixon Matthew
Izdano: (2013)

Loyalty Rules! : how today's leaders build lasting relationships
od: Reichheld Frederick F.
Izdano: (2001)

The Gamification Revolution
od: Zichermann, Gabe
Izdano: (2013)

The Cult of the Customer
od: Hyken, Shep
Izdano: (2009)

Energy Leadership
od: Schneider, Bruce D
Izdano: (2008)

Customer Loyalty
od: Rai, Alok Kumar
Izdano: (2014)

Loyalty 3.0 How to Revolutionize Customer and Employee Engagament With BIG DATA and GAMIFICATION
od: Paharia, Rajat
Izdano: (2013)

Customer relationship management
od: Mullick, N
Izdano: (2016)

CUSTOMER - RESPONSIVE MANAGEMENT : THE FLEXIBLE ADVANTAGE
od: DAVIS FRANK
Izdano: (1996)

DNA of Customer Experience : how emotions drive value
od: Shaw Colin
Izdano: (2007)

How the Way We Talk Can Change the Way We Work
od: Kegan, Robert; Lahey, Lisa Laskow
Izdano: (2001)

The Organization Man
od: Whyte, William H
Izdano: (2002)

Analysis Of OYO Loyalty Program Using Customer relationship Management
od: Sharma, Anoushka
Izdano: (2022)

Total Customer Value management
od: Mahajan Guatam
Izdano: (2011)

Customer Care Excellence Cook, Sarah
Izdano: (1992)

Managing Customers As investments : the strategic value of customers in the long run
od: Gupta Sunil
Izdano: (2005)

What the Customer Wants You to Know
od: Charan, Ram
Izdano: (2007)

BUILDING A CHAIN OF CUSTOMERS
od: SCHONBERGER RIC
Izdano: (1990)

CUSTOMER RELATIONSHIP MANAGEMENT
od: ANDERSON KRISTIN
Izdano: (2002)

CUSTOMER RELATIONSHIP MANAGEMENT
od: BROWN STANLEY
Izdano: (2000)

The Future of Competition: Co-Creating Unique Value with Customers
Izdano: (2004)

Winning with Customers
od: Pigues D Keith
Izdano: (2010)

Customer behaviour
od: Vyas, Hitesh D.
Izdano: (2009)

Customer behaviour
od: Schiffman, Leon G.
Izdano: (2008)

Do You Want To Keep Your Customers Forever
od: Pine BJ II
Izdano: (2009)

Do You Want to Keep Your Customers Forever?
od: Pine B Joseph
Izdano: (2009)

What the Customer Wants You to Know
od: Charan, Ram
Izdano: (2007)

Customer Relationship Management
od: Srivastava, Mallika
Izdano: (2016)

CUSTOMER RELATIONSHIP MANAGEMENT
od: SUGANDHI R K
Izdano: (2008)

Customer Science: Behavioral insights for creating breakthrough customer experiences
od: Chernev, Alexander
Izdano: (2022)

Managing Customer Relationships
od: Peppers Don
Izdano: (2011)

Hidden Wealth of Customers
od: Lee Bill
Izdano: (2012)

Making customers matter
od: Harvard Bus.School Pub
Izdano: (2010)

Increasing Customer Loyalty
od: Harvard Business School
Izdano: (2011)

Focusing on your Customer
od: Harvard Bus.School Pub
Izdano: (2011)

Meetings Customer Needs
od: Smith, Lan
Izdano: (2008)

What the Customer Wants You to Know
od: Charan, Ram
Izdano: (2008)

Preemptive CRM: Retaining Customers when Competition Emulates (Audio Book)
od: Ellis, Len
Izdano: (2005)

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
od: Siggelkow, Nicolaj
Izdano: (2019)