What Customers Like About You : adding emotional value for service excellence and competitive advantage

Donated Books

-д хадгалсан:

Номзүйн дэлгэрэнгүй
Үндсэн зохиолч:	Freemantle David
Формат:	Ном
Хэл сонгох:	англи
Хэвлэсэн:	London Nicholas Brealey Publishing 1998
Нөхцлүүд:	Customer loyalty
Шошгууд:	Шошго нэмэх Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!

Ижил төстэй зүйлс

Return On Customer : creating maximum value from your scarcest resource
-н: Peppers Don
Хэвлэсэн: (2005)

Effortless Experience : conquering the new battleground for customer loyalty
-н: Dixon Matthew
Хэвлэсэн: (2013)

Loyalty Rules! : how today's leaders build lasting relationships
-н: Reichheld Frederick F.
Хэвлэсэн: (2001)

The Gamification Revolution
-н: Zichermann, Gabe
Хэвлэсэн: (2013)

The Cult of the Customer
-н: Hyken, Shep
Хэвлэсэн: (2009)

Energy Leadership
-н: Schneider, Bruce D
Хэвлэсэн: (2008)

Customer Loyalty
-н: Rai, Alok Kumar
Хэвлэсэн: (2014)

Loyalty 3.0 How to Revolutionize Customer and Employee Engagament With BIG DATA and GAMIFICATION
-н: Paharia, Rajat
Хэвлэсэн: (2013)

Customer relationship management
-н: Mullick, N
Хэвлэсэн: (2016)

CUSTOMER - RESPONSIVE MANAGEMENT : THE FLEXIBLE ADVANTAGE
-н: DAVIS FRANK
Хэвлэсэн: (1996)

DNA of Customer Experience : how emotions drive value
-н: Shaw Colin
Хэвлэсэн: (2007)

How the Way We Talk Can Change the Way We Work
-н: Kegan, Robert; Lahey, Lisa Laskow
Хэвлэсэн: (2001)

The Organization Man
-н: Whyte, William H
Хэвлэсэн: (2002)

Analysis Of OYO Loyalty Program Using Customer relationship Management
-н: Sharma, Anoushka
Хэвлэсэн: (2022)

Total Customer Value management
-н: Mahajan Guatam
Хэвлэсэн: (2011)

Customer Care Excellence Cook, Sarah
Хэвлэсэн: (1992)

Managing Customers As investments : the strategic value of customers in the long run
-н: Gupta Sunil
Хэвлэсэн: (2005)

What the Customer Wants You to Know
-н: Charan, Ram
Хэвлэсэн: (2007)

BUILDING A CHAIN OF CUSTOMERS
-н: SCHONBERGER RIC
Хэвлэсэн: (1990)

CUSTOMER RELATIONSHIP MANAGEMENT
-н: ANDERSON KRISTIN
Хэвлэсэн: (2002)

CUSTOMER RELATIONSHIP MANAGEMENT
-н: BROWN STANLEY
Хэвлэсэн: (2000)

The Future of Competition: Co-Creating Unique Value with Customers
Хэвлэсэн: (2004)

Winning with Customers
-н: Pigues D Keith
Хэвлэсэн: (2010)

Customer behaviour
-н: Vyas, Hitesh D.
Хэвлэсэн: (2009)

Customer behaviour
-н: Schiffman, Leon G.
Хэвлэсэн: (2008)

Do You Want To Keep Your Customers Forever
-н: Pine BJ II
Хэвлэсэн: (2009)

Do You Want to Keep Your Customers Forever?
-н: Pine B Joseph
Хэвлэсэн: (2009)

What the Customer Wants You to Know
-н: Charan, Ram
Хэвлэсэн: (2007)

Customer Relationship Management
-н: Srivastava, Mallika
Хэвлэсэн: (2016)

CUSTOMER RELATIONSHIP MANAGEMENT
-н: SUGANDHI R K
Хэвлэсэн: (2008)

Customer Science: Behavioral insights for creating breakthrough customer experiences
-н: Chernev, Alexander
Хэвлэсэн: (2022)

Managing Customer Relationships
-н: Peppers Don
Хэвлэсэн: (2011)

Hidden Wealth of Customers
-н: Lee Bill
Хэвлэсэн: (2012)

Making customers matter
-н: Harvard Bus.School Pub
Хэвлэсэн: (2010)

Increasing Customer Loyalty
-н: Harvard Business School
Хэвлэсэн: (2011)

Focusing on your Customer
-н: Harvard Bus.School Pub
Хэвлэсэн: (2011)

Meetings Customer Needs
-н: Smith, Lan
Хэвлэсэн: (2008)

What the Customer Wants You to Know
-н: Charan, Ram
Хэвлэсэн: (2008)

Preemptive CRM: Retaining Customers when Competition Emulates (Audio Book)
-н: Ellis, Len
Хэвлэсэн: (2005)

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
-н: Siggelkow, Nicolaj
Хэвлэсэн: (2019)