What Customers Like About You : adding emotional value for service excellence and competitive advantage

Donated Books

Furkejuvvon:

Bibliográfalaš dieđut
Váldodahkki:	Freemantle David
Materiálatiipa:	Girji
Giella:	eaŋgalasgiella
Almmustuhtton:	London Nicholas Brealey Publishing 1998
Fáttát:	Customer loyalty
Fáddágilkorat:	Lasit fáddágilkoriid Eai fáddágilkorat, Lasit vuosttaš fáddágilkora!

Geahča maid

Return On Customer : creating maximum value from your scarcest resource
Dahkki: Peppers Don
Almmustuhtton: (2005)

Effortless Experience : conquering the new battleground for customer loyalty
Dahkki: Dixon Matthew
Almmustuhtton: (2013)

Loyalty Rules! : how today's leaders build lasting relationships
Dahkki: Reichheld Frederick F.
Almmustuhtton: (2001)

The Gamification Revolution
Dahkki: Zichermann, Gabe
Almmustuhtton: (2013)

The Cult of the Customer
Dahkki: Hyken, Shep
Almmustuhtton: (2009)

Energy Leadership
Dahkki: Schneider, Bruce D
Almmustuhtton: (2008)

Customer Loyalty
Dahkki: Rai, Alok Kumar
Almmustuhtton: (2014)

Loyalty 3.0 How to Revolutionize Customer and Employee Engagament With BIG DATA and GAMIFICATION
Dahkki: Paharia, Rajat
Almmustuhtton: (2013)

Customer relationship management
Dahkki: Mullick, N
Almmustuhtton: (2016)

CUSTOMER - RESPONSIVE MANAGEMENT : THE FLEXIBLE ADVANTAGE
Dahkki: DAVIS FRANK
Almmustuhtton: (1996)

DNA of Customer Experience : how emotions drive value
Dahkki: Shaw Colin
Almmustuhtton: (2007)

How the Way We Talk Can Change the Way We Work
Dahkki: Kegan, Robert; Lahey, Lisa Laskow
Almmustuhtton: (2001)

The Organization Man
Dahkki: Whyte, William H
Almmustuhtton: (2002)

Analysis Of OYO Loyalty Program Using Customer relationship Management
Dahkki: Sharma, Anoushka
Almmustuhtton: (2022)

Total Customer Value management
Dahkki: Mahajan Guatam
Almmustuhtton: (2011)

Customer Care Excellence Cook, Sarah
Almmustuhtton: (1992)

Managing Customers As investments : the strategic value of customers in the long run
Dahkki: Gupta Sunil
Almmustuhtton: (2005)

What the Customer Wants You to Know
Dahkki: Charan, Ram
Almmustuhtton: (2007)

BUILDING A CHAIN OF CUSTOMERS
Dahkki: SCHONBERGER RIC
Almmustuhtton: (1990)

CUSTOMER RELATIONSHIP MANAGEMENT
Dahkki: ANDERSON KRISTIN
Almmustuhtton: (2002)

CUSTOMER RELATIONSHIP MANAGEMENT
Dahkki: BROWN STANLEY
Almmustuhtton: (2000)

The Future of Competition: Co-Creating Unique Value with Customers
Almmustuhtton: (2004)

Winning with Customers
Dahkki: Pigues D Keith
Almmustuhtton: (2010)

Customer behaviour
Dahkki: Vyas, Hitesh D.
Almmustuhtton: (2009)

Customer behaviour
Dahkki: Schiffman, Leon G.
Almmustuhtton: (2008)

Do You Want To Keep Your Customers Forever
Dahkki: Pine BJ II
Almmustuhtton: (2009)

Do You Want to Keep Your Customers Forever?
Dahkki: Pine B Joseph
Almmustuhtton: (2009)

What the Customer Wants You to Know
Dahkki: Charan, Ram
Almmustuhtton: (2007)

Customer Relationship Management
Dahkki: Srivastava, Mallika
Almmustuhtton: (2016)

CUSTOMER RELATIONSHIP MANAGEMENT
Dahkki: SUGANDHI R K
Almmustuhtton: (2008)

Customer Science: Behavioral insights for creating breakthrough customer experiences
Dahkki: Chernev, Alexander
Almmustuhtton: (2022)

Managing Customer Relationships
Dahkki: Peppers Don
Almmustuhtton: (2011)

Hidden Wealth of Customers
Dahkki: Lee Bill
Almmustuhtton: (2012)

Making customers matter
Dahkki: Harvard Bus.School Pub
Almmustuhtton: (2010)

Increasing Customer Loyalty
Dahkki: Harvard Business School
Almmustuhtton: (2011)

Focusing on your Customer
Dahkki: Harvard Bus.School Pub
Almmustuhtton: (2011)

Meetings Customer Needs
Dahkki: Smith, Lan
Almmustuhtton: (2008)

What the Customer Wants You to Know
Dahkki: Charan, Ram
Almmustuhtton: (2008)

Preemptive CRM: Retaining Customers when Competition Emulates (Audio Book)
Dahkki: Ellis, Len
Almmustuhtton: (2005)

Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
Dahkki: Siggelkow, Nicolaj
Almmustuhtton: (2019)