What Customers Like About You : adding emotional value for service excellence and competitive advantage

Donated Books

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Bibliografiska uppgifter
Huvudupphovsman:	Freemantle David
Materialtyp:	Bok
Språk:	engelska
Publicerad:	London Nicholas Brealey Publishing 1998
Ämnen:	Customer loyalty
Taggar:	Lägg till en tagg Inga taggar, Lägg till första taggen!

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The Gamification Revolution
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The Cult of the Customer
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How the Way We Talk Can Change the Way We Work
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The Organization Man
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Customer behaviour
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Do You Want to Keep Your Customers Forever?
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Meetings Customer Needs
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What the Customer Wants You to Know
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Preemptive CRM: Retaining Customers when Competition Emulates (Audio Book)
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Connected Strategy: Building Continuous Customer Relationships for Competitive Advantage
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