What Customers Like About You : adding emotional value for service excellence and competitive advantage

Míreanna comhchosúla

• Return On Customer : creating maximum value from your scarcest resource
  de réir: Peppers Don
  Foilsithe / Cruthaithe: (2005)
• Effortless Experience : conquering the new battleground for customer loyalty
  de réir: Dixon Matthew
  Foilsithe / Cruthaithe: (2013)
• Loyalty Rules! : how today's leaders build lasting relationships
  de réir: Reichheld Frederick F.
  Foilsithe / Cruthaithe: (2001)
• The Gamification Revolution
  de réir: Zichermann, Gabe
  Foilsithe / Cruthaithe: (2013)
• The Cult of the Customer
  de réir: Hyken, Shep
  Foilsithe / Cruthaithe: (2009)