HAGAN JACK. (1997). MANAGEMENT OF QUALITY: STRATEGIES TO IMPROVE QUALITY AND THE BOTTOM LINE. OXFORD UNIVERSITY PRESS.
Chicago-referens (17:e uppl.)HAGAN JACK. MANAGEMENT OF QUALITY: STRATEGIES TO IMPROVE QUALITY AND THE BOTTOM LINE. DELHI: OXFORD UNIVERSITY PRESS, 1997.
MLA-referens (9:e uppl.)HAGAN JACK. MANAGEMENT OF QUALITY: STRATEGIES TO IMPROVE QUALITY AND THE BOTTOM LINE. OXFORD UNIVERSITY PRESS, 1997.
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