CONFEDERATION OF INDIAN INDUSTRY. (1995). UNDERSTANDING TOTAL QUALITY MANAGEMENT. CONFEDERATION OF INDIAN INDUSTRY.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रCONFEDERATION OF INDIAN INDUSTRY. UNDERSTANDING TOTAL QUALITY MANAGEMENT. NEW DELHI: CONFEDERATION OF INDIAN INDUSTRY, 1995.
एमएलए (9वां संस्करण) प्रशस्ति पत्रCONFEDERATION OF INDIAN INDUSTRY. UNDERSTANDING TOTAL QUALITY MANAGEMENT. CONFEDERATION OF INDIAN INDUSTRY, 1995.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.