Cita APA (7a ed.)

Garber, P. R. (2005). 25 Reproducible Activities for Customer Service Excellence. Prentice-Hall of India Pvt. Ltd.

Cita Chicago Style (17a ed.)

Garber, Peter R. 25 Reproducible Activities for Customer Service Excellence. New Delhi: Prentice-Hall of India Pvt. Ltd, 2005.

Cita MLA (9a ed.)

Garber, Peter R. 25 Reproducible Activities for Customer Service Excellence. Prentice-Hall of India Pvt. Ltd, 2005.