Harvard Business School Press. (2005). Dealing With Difficult People. Harvard Business School Publishing Corporation.
Citação norma ChicagoHarvard Business School Press. Dealing With Difficult People. USA: Harvard Business School Publishing Corporation, 2005.
Citação norma MLAHarvard Business School Press. Dealing With Difficult People. Harvard Business School Publishing Corporation, 2005.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.