HOROVITZ JACQUES. (1990). HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN PUBLICATIONS.
Citazione stile Chigago Style (17a edizione)HOROVITZ JACQUES. HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN LONDON: PITMAN PUBLICATIONS, 1990.
Citatione MLA (9a ed.)HOROVITZ JACQUES. HOW TO WIN CUSTOMERS: USING CUSTOMER SERVICE FOR A COMPETITIVE EDGE. PITMAN PUBLICATIONS, 1990.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.