APA-viite (7. p.)

Anderson, K. (2002). Customer relationship management. Tata McGraw - Hill.

Chicago-viite (17. p.)

Anderson, Kristin. Customer Relationship Management. New Delhi: Tata McGraw - Hill, 2002.

MLA-viite (9. p.)

Anderson, Kristin. Customer Relationship Management. Tata McGraw - Hill, 2002.