FLEISCHER J. (2002). COMPLETE GUIDE TO CUSTOMER SUPPORT. CMP BOOK.
Chicagoスタイル(17版)引用形式FLEISCHER J. COMPLETE GUIDE TO CUSTOMER SUPPORT. NEW YORK: CMP BOOK, 2002.
MLA(9版)引用形式FLEISCHER J. COMPLETE GUIDE TO CUSTOMER SUPPORT. CMP BOOK, 2002.
警告: この引用は必ずしも正確ではありません.